Cork Technical Support Summit – 21/22 May

I am happy to announce that I will be attending and co-presenting a breakout session on vROps at the upcoming Cork Technical Support Summit hosted by VMware Global Support Services.

The event which is now in its 6th year takes place on May 21st / 22nd at Páirc Uí Chaoimh Conference Centre and brings together a chance for 200+ customers from 90+ countries to hear direct from Support Engineers as well as  have direct face time to troubleshoot with Product Experts.

We will have representatives for all products including vSphere, vRealize Suite / Cloud Management, NSX, vSAN VMware Cloud on AWS Workspace One / EUC and Skyline to name but a few  This is always a great and interactive event and I would highly encourage you to attend if you can.

Here is a YouTube video from last year’s event showing highlights and to give you a flavour of what to expect if you are planning to attend this years event.

Customer Success Engineering

This event will also mark 1 of the 1st steps in Customer Success Engineering (CSE) coming out of the shadows and increasing our public profile as a team and I am honored to help with this effort.  I of course will not be alone and there will be colleagues from my team also presenting on vRealize Automation and CSE in general.

What will I be doing?

I will be co-presenting a breakout session on vRealize Operations Performance Issues and giving my insight from the customer engagements that I have had during my tenure in Customer Success Engineering.  In addition, I have also been asked to be a part of the Expert Bar as well.

I am excited to not only be returning to Cork where I started my career at VMware but also to meet with customers and hear their vROps stories and any challenges they face.


This is not my 1st time presenting at the Tech Summit as I presented a main stage session on vROps back in 2015 in front of around 80-100 people when I was still working in GSS.

Here is my original tweet about the event in 2015!


If you are interested in attending this event, please register here
Note: You will need to login with your VMware My Learn credentials to register.

If you are already planning to attend and want to discuss anything vROps related or just have a chat, feel free to drop me a message on twitter – @lukaswinn

Hope to see you at this years Technical Support Summit 2019.

— Lukas

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